Thoughts on the Retail Apocalypse

Supply Chain Dive recently released an article entitled, "To Survive the Apocalypse, Retailers Must Think of Retail as a Service".

After reading the article, Lou Elliott commented: "Retail as a service”…of course retailers should think of themselves as service providers. In an era when most products, in-store presentation, brick and mortar storefronts, and ecommerce sites are becoming indistinguishable, service becomes the clear differentiation between ordinary and extraordinary. The truth is that a service orientation is essential to the success of practically every customer/client facing business. To ignore that is to be left as road kill on today’s commercial highway.